Commercial Water Heater Repair in Albuquerque, NM 87114

I called First Rate on Saturday after learning that my Gas Water Heater had a gas leak. It was red tagged by the gas company. It was learned that the coupler was leaking. When First Rate arrived, they immediately tried selling me a new water heater based on its age. They also said that they would have to call the store to see if they had the part in stock on Saturday. The store allegedly wanted to charge $500 to open to see if they even had the part we needed. The technician said they would get back to me this Monday with a quote for the part or a new water heater. It is now Wednesday and I have yet to hear back. This company cared more about its $160 weekend charge to come out rather than gaining a client and fixing my stuff (or even sending a quote). I have yet to have a water heater and I am sitting in a home without any hot water. Very dissatisfied with this company!