Locally Owned, Serving You Since 1999!
Serving Albuquerque, Rio Rancho, Santa Fe, and surrounding areas!
Your Locally Owned & Operated Home Service Experts
At First Rate Plumbing, Heating, Cooling & Electric, we're proud to be your local, trusted team of fully licensed, bonded and insured service professionals.
New Mexico weather can bring everything from intense summer heat to freezing winter temperatures, and your home needs reliable systems to keep your family comfortable year-round. We provide dependable heating and cooling service, plumbing and water treatment solutions designed to protect your home and improve water quality, and professional electrical repairs, upgrades, and safety inspections.
From keeping your home comfortable and your water clean to making sure your electrical system is safe and reliable, First Rate is here to help --- providing quality service you can count on, right when you need it.
- Locally owned and operated
- Background Checked employees
final price Guarantee
- Licensed technicians
- Drug Tested employees
we’re hiring! join our team of experts.
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I called First Rate on Saturday after learning that my Gas Water Heater had a gas leak. It was red tagged by the gas company. It was learned that the coupler was leaking. When First Rate arrived, they immediately tried selling me a new water heater based on its age. They also said that they would have to call the store to see if they had the part in stock on Saturday. The store allegedly wanted to charge $500 to open to see if they even had the part we needed. The technician said they would get back to me this Monday with a quote for the part or a new water heater. It is now Wednesday and I have yet to hear back. This company cared more about its $160 weekend charge to come out rather than gaining a client and fixing my stuff (or even sending a quote). I have yet to have a water heater and I am sitting in a home without any hot water. Very dissatisfied with this company!
Joan P.
The communication about my service appointment was prompt. My technician, Raymond, was professional, polite and patient as he explained every step of the work that was happening and what I may need to focus on for future visits. He showed pictures of his work and was helpful with any questions that I had. Based on his work and my overall experience, I signed up to be a member and get bi-annual maintenance done.
Rebecca M.
hear what our customers are saying!
I had a mystery water leak in my yard, could have been anything, but turned out to be in an irrigation line. Saul could have told me it was anything, could have made something up, but instead he was HONEST, diagnosed the issue quickly and told me what to do next. So happy. The communication was great, they even sent me a picture of Saul so I would know who to expect, amazing!
Matthew L.
Ray did a great job on the winter service for my two heat pumps. I have used First Rate since 2022 for maintenance and installation. The company is solid and honest, and Ray is a great example of their excellent customer service. He is very knowledgable, worked efficiently, and was really good with my dog too.
Nancy B.
savings and service you can count on
tips and tricks from the experts
- The Ultimate Fall HVAC Checklist for a Cozy New Mexico WinterHere are four important steps to add to your fall HVAC maintenance checklist, as recommended by the heating experts at First Rate Plumbing Heating and Cooling Inc.Read More
- What Is a Water Heater Anode Rod and When Should You Replace It?Learn how an anode rod water heater protects your tank, signs it needs replacement, and when to call for help from First Rate Plumbing Heating & Cooling.Read More
- Pressure Reducing Valve (PRVs): What They Do and When They FailHaving water pressure problems at home? Your pressure-reducing valves may be failing. Call First Rate PHC for reliable PRV inspections and plumbing services.Read More
A longer system lifespan with preventative club maintenance
First Rate is here to help as a trusted leader in plumbing, HVAC, and electrical repair and maintenance. We understand the urgency of comfort issues and deliver prompt, professional solutions when needed.
- 10% off all repairs
- Priority Scheduling
- Discounted Dispatch fee
we service all brands
we support our community
With a strong commitment to serving the community, the company takes pride in giving back, staying connected with local residents, and supporting the people and neighborhoods that have helped it grow over the years. Through its continued dedication to quality workmanship, honest service, and expanding its offerings to include plumbing, First Rate strives to make a positive difference in the community it calls home.
