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Denise Bencoe, Last week

I've used this company twice for A/C and furnace maintenance. After the first visit, I purchased their service maintenance contract. So far I'm pleased with the service I've received.

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Alvan Romero, Last week

Your employee, Brad B., is a true professional, quite knowledgeable and industrious as he goes about his job at hand. He did a GREAT JOB!! He has a pleasant demeanor, is customer friendly and is a great asset for your company. He earned an A+ from us. Thank you much! Alvan R.

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Chrish G., Last week

Always great service and timely responses! Thank you, will definitely use again when needed:)

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Tami L Howard, This month

I want to give kudos to Brad and Adam who came out to do service contract HVAC system maintenance and boiler maintenance service this morning. They were very professional and went over any issues with me. They took their time and helped me get off to a good start in my new home. I appreciate that they took time to make recommendations for my systems. I am really glad to be working with First Rate Plumbing Heating Cooling in Albuquerque!

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Linda Larson, This month

Very efficient. Cost effective. Polite

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Kimberle Lowe, Last month

Heater/furnace inspection, maintenance Daniel/Danual ( not sure of the spelling) was early, answered all my questions, showed me features of my furnace. Made me feel safe about the operation of the furnace, showed me fail safe features. Didn't try and sell me a furnace but troubleshooting what may be wrong. Did state may need one in the near future. Did offer a maintenance package for winter and summer for refrigerated ac. Very affordable and will use this company for all my needs!!! Thank You

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Kimberle Lowe, Last month

Heater/furnace inspection, maintenance Daniel/Danual ( not sure of the spelling) was early, answered all my questions, showed me features of my furnace. Made me feel safe about the operation of the furnace, showed me fail safe features. Didn't try and sell me a furnace but troubleshooting what may be wrong. Did state may need one in the near future. Did offer a maintenance package for winter and summer for refrigerated ac. Very affordable and will use this company for all my needs!!! Thank You

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Jeff Braithwaite, Last month

We woke up one morning last week quickly discovering that our furnace was not functional. Our furnace's warranty was expired and we wanted to use a different HVAC service. We had a strong recommendation to try First Rate PHC. I called and talked to Shirley who said she would see if they could free up a technician that could come out that same day because we had no heat! She was successful and we scheduled an appointment for the latter part of the day. She followed up with an email confirmation and then when the time window approached, called back and informed us that the tech (Sean) was running behind. Sean indeed worked us in at the end of his day because he wanted to be able to get any needed parts ordered ASAP. I was convinced the problem was a defective gas valve. Sean did a thorough investigation of several possible causes and because of my interest showed and explained to me exactly what he was doing. He ultimately identified the problem (not the gas valve) and was able to fix it right then. Excellent, timely, and professional service for sure from both Shirley and Sean. First Rate will certainly be our go-to provider from now on!

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Jeff Braithwaite, Last month

We woke up one morning last week quickly discovering that our furnace was not functional. Our furnace's warranty was expired and we wanted to use a different HVAC service. We had a strong recommendation to try First Rate PHC. I called and talked to Shirley who said she would see if they could free up a technician that could come out that same day because we had no heat! She was successful and we scheduled an appointment for the latter part of the day. She followed up with an email confirmation and then when the time window approached, called back and informed us that the tech (Sean) was running behind. Sean indeed worked us in at the end of his day because he wanted to be able to get any needed parts ordered ASAP. I was convinced the problem was a defective gas valve. Sean did a thorough investigation of several possible causes and because of my interest showed and explained to me exactly what he was doing. He ultimately identified the problem (not the gas valve) and was able to fix it right then. Excellent, timely, and professional service for sure from both Shirley and Sean. First Rate will certainly be our go-to provider from now on!

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Calah Nakai, Last month

We had a sewer line under our house break 5 days before Christmas. I called first rate on a weekend and unfortunately they couldn't fit me in the schedule until Monday. I was bummed at first, but man… first rate plumbing sure did deliver first rate service. Andrea got her team out stat to assess the situation. She communicated constantly via phone and text and kept me abreast of everything. The guys who came out worked for 3 days straight 8am to 5pm and got a 5 day project done in 3. I can't say enough good things about this dedicated team. Fair pricing and excellent communication and workmanship. Would absolutely use again for future plumbing needs.