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Called Desert Suns out for a Carrier unit that was not cooling very well. They sent out the technician the next morning, and he was very knowledgable, identified three small issues and fixed all of them on the spot. Discussed the pros and cons of fixing each and the potential benefits, and I agreed. All said, the unit is working wonderfully now, very cold! I highly recommend this outfit, very polite from the person answering the phone to the technician who worked at the house.