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The technician was friendly & very helpful & he was able to correct the problem with our hvac. They were able to get us an appointment right way, which was nice since its been so hot lately.
Shirley (lady who answers the phone) could use some training on how to conduct herself on the phone, don't act like customers are bothering you considering its your job & yawning on the phone as if she was totally bothered & we were interrupting her nap.
It was very easy to engage First Rate PHC from the first request via the website to completing the work. Brad Bray is knowledgeable, helpful, kind, and efficient. Terry and Shirley are responsive, communicative, and fun. We signed up for the annual maintenance package and Brad completed the boiler maintenance, repaired an outside spigot, and rerouted some gas lines. Communication was flawless - they left nothing to chance. Completely professional. I highly recommend this company.
These guys did an awesome job. They got my new heat pump installed in no time at all.
Very fast and complete services.
Job was done well and timely
They repaired my Rinnai thankless water heater the control board was the problem and after going thru the things that it could be they figured it out and it works perfectly
I was so glad to find this business. I've lived in the 505 all my life & have been through at least a dozen+ different companies for AC needs. My AC stopped working in the middle of 90 something degrees. I was able to get prompt service, efficient. The woman who took my call was pleasant & assured me the trucks were well stocked in case I needed a part. I did indeed need a " blower relay" & he did have the part on his truck! I'm s very satisfied customer & will recommend & use this service again.
I'm very thankful I came across First Rate. My 18 year old A/C started having problems and couldn't keep up with the extreme heat we've experienced lately. As I worked my way through Google recommendations, every other company had a 1-2 week wait just to diagnose my problem, which wasn't going to work with daily temps in the upper 90s and 100s. I called First Rate because they had a high Google rating, and they came the next day. Their service technician was very professional, knew his stuff, and quickly found the problem. Long story short, I needed a new A/C because fixing and charging my old Freon unit wouldn't have been worth it (leak in the system, coils damaged). They quickly scheduled the install and I now have a much more efficient and quiet system. Their installers did a wonderful job and were friendly and obviously experts in their field. From the time I called them to the time the new A/C was installed was less than a week - if I went with a competitor, I'd still be waiting for them to arrive to diagnose the problem. I'm happy to have a cool house again, and definitely happy to recommend First Rate to anyone else. Great service!
Fast and excellent quality work, as usual!