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We woke up one morning last week quickly discovering that our furnace was not functional. Our furnace's warranty was expired and we wanted to use a different HVAC service. We had a strong recommendation to try First Rate PHC. I called and talked to Shirley who said she would see if they could free up a technician that could come out that same day because we had no heat! She was successful and we scheduled an appointment for the latter part of the day. She followed up with an email confirmation and then when the time window approached, called back and informed us that the tech (Sean) was running behind. Sean indeed worked us in at the end of his day because he wanted to be able to get any needed parts ordered ASAP. I was convinced the problem was a defective gas valve. Sean did a thorough investigation of several possible causes and because of my interest showed and explained to me exactly what he was doing. He ultimately identified the problem (not the gas valve) and was able to fix it right then. Excellent, timely, and professional service for sure from both Shirley and Sean. First Rate will certainly be our go-to provider from now on!
We woke up one morning last week quickly discovering that our furnace was not functional. Our furnace's warranty was expired and we wanted to use a different HVAC service. We had a strong recommendation to try First Rate PHC. I called and talked to Shirley who said she would see if they could free up a technician that could come out that same day because we had no heat! She was successful and we scheduled an appointment for the latter part of the day. She followed up with an email confirmation and then when the time window approached, called back and informed us that the tech (Sean) was running behind. Sean indeed worked us in at the end of his day because he wanted to be able to get any needed parts ordered ASAP. I was convinced the problem was a defective gas valve. Sean did a thorough investigation of several possible causes and because of my interest showed and explained to me exactly what he was doing. He ultimately identified the problem (not the gas valve) and was able to fix it right then. Excellent, timely, and professional service for sure from both Shirley and Sean. First Rate will certainly be our go-to provider from now on!
We had a sewer line under our house break 5 days before Christmas. I called first rate on a weekend and unfortunately they couldn't fit me in the schedule until Monday. I was bummed at first, but man… first rate plumbing sure did deliver first rate service. Andrea got her team out stat to assess the situation. She communicated constantly via phone and text and kept me abreast of everything. The guys who came out worked for 3 days straight 8am to 5pm and got a 5 day project done in 3. I can't say enough good things about this dedicated team. Fair pricing and excellent communication and workmanship. Would absolutely use again for future plumbing needs.
We had a sewer line under our house break 5 days before Christmas. I called first rate on a weekend and unfortunately they couldn't fit me in the schedule until Monday. I was bummed at first, but man… first rate plumbing sure did deliver first rate service. Andrea got her team out stat to assess the situation. She communicated constantly via phone and text and kept me abreast of everything. The guys who came out worked for 3 days straight 8am to 5pm and got a 5 day project done in 3. I can't say enough good things about this dedicated team. Fair pricing and excellent communication and workmanship. Would absolutely use again for future plumbing needs.
Brad did an outstanding job of chemically treating our 30 year old boiler / infloor heating system and flushing our Rinnai tankless water heater. He was extremely knowledgeable and could clearly explain what, why & how. Highly recommended.
Brad did an outstanding job of chemically treating our 30 year old boiler / infloor heating system and flushing our Rinnai tankless water heater. He was extremely knowledgeable and could clearly explain what, why & how. Highly recommended.
Professional and prompt. Nice to do business with competent people.
Professional and prompt. Nice to do business with competent people.
Technician, Adam, did a great job and hadvarrived on time. Adam demonstrated very troubleshooting skills. I highly recommend First Raye Plumbing & Heating. FIVE STARS!
Technician, Adam, did a great job and hadvarrived on time. Adam demonstrated very troubleshooting skills. I highly recommend First Raye Plumbing & Heating. FIVE STARS!