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I'm very thankful I came across First Rate. My 18 year old A/C started having problems and couldn't keep up with the extreme heat we've experienced lately. As I worked my way through Google recommendations, every other company had a 1-2 week wait just to diagnose my problem, which wasn't going to work with daily temps in the upper 90s and 100s. I called First Rate because they had a high Google rating, and they came the next day. Their service technician was very professional, knew his stuff, and quickly found the problem. Long story short, I needed a new A/C because fixing and charging my old Freon unit wouldn't have been worth it (leak in the system, coils damaged). They quickly scheduled the install and I now have a much more efficient and quiet system. Their installers did a wonderful job and were friendly and obviously experts in their field. From the time I called them to the time the new A/C was installed was less than a week - if I went with a competitor, I'd still be waiting for them to arrive to diagnose the problem. I'm happy to have a cool house again, and definitely happy to recommend First Rate to anyone else. Great service!
Fast and excellent quality work, as usual!
Sean in service was amazing. He didn't give up until he figured out the problem. Highly recommend
Extremely professional, knowledgeable and respectful when entering and working at my home. John is very good at what he does and will continue to work here indefinitely.
I had used another very well known large HVAC company for the first four years after we moved into our new house. I was very dissappointed with them on several fronts. A friend recommended First Rate and I have been using them for two years now and I am very happy with them. Their professionalism an value are outstanding.
I have gone through a LOT of Plumbers/Electricians.
First Rate is definitely the best around. The owner was delighted to tell me exactly what they do when they flush a boiler (unlike any other company). The girls that answer the phone are very nice and knowledgeable. I have met a few of their service technicians. Brad is terrific and unlike other company's plumbers doesn't try to sell you new equipment. He gave me options instead of outrageous estimates. Sean was super too. Both guys were friendly but professional. They were prompt too. I really trust this company! Daisy
