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Having lived in ABQ a long time, one tends to have used all of the contractors at one time or another. We are newer to First Rate, but have loved working with them. Our favorite plumber has become Brad Bray, who let us pick his brain about tankless water heaters one time while he was installing a water heater in our rental house. We also just had our AC go out, and couldn't get a timely appointment (called on June 6th, appt was June 20th) with the contractor who installed it, and so we were excited that we could use First Rate/Desert Suns as an authorized company under the warranty. (We did do this as an emergency appointment to get faster service, but at 100 degrees, I was very happy to pay whatever their fees were.) Sean was our tech, and while he was hot and tired with 100 degrees outside, he still took the time to check everything, inside our house and out. He checked the refrigerant levels and tolerances, he checked fuses and circuits, he climbed on the roof and looked at the system there (no one wants to be on an ABQ roof at 4 p.m. on a 100 degree day). I also read all of the negative reviews on this site, just because ours have been very positive. And quite a few of them reflect the fact that we can all certainly get the parts cheaper at Home Depot or Lowe's, but sometimes one needs some help. Businesses have costs and we find their prices to be reasonable, and much lower in comparison to some of the other big names for the services we have received.
I couldn't be more pleased with First Rate. They installed new AC and heater for me. All the employees were also "first rate", pleasant, professional, and determined to my units installed. They worked a 12 hour day to ensure I had AC for a very hot weekend.
I would have no qualms recommending this company!
It was time for our spring A/C maintenance and we were having trouble getting the system to turn on. First Rate got me an almost immediate appointment, much appreciated in advance of 90-degree weather! Our technician Sean called ahead to let us know of his arrival time and showed up promptly. He was friendly and professional; he spent some time with our multiple fuse boxes and got everything up and running in almost no time at all. He also rinsed off the compressor coil and vacuumed out the accumulated dust in the system closet. He tested all the components and warned us of a future, anticipated part replacement. The entire appointment was easy and stress-free. Sean is obviously knowledgeable and competent, and we appreciate his time and effort on our behalf. We are enjoying cool air thanks to him!
First Rate Plumbing from office staff to Zach, the technician who worked on my air conditioner, are attentive, efficient and very professional. Zach turned off the heat and diagnosed and made sure the air conditioner would work efficiently. He found a problem with the air conditioner and went above and beyond to be sure the air conditioner would work efficiently. He ordered the parts and came back and installed them as soon as the supplier got them in. The air conditioner was under warranty and First Rate Plumbing covered the warranty. Thank you Zach and First Rate Plumbing!!
First rate service! Very professional.
We recently had a new hvac system Installed, I'm so happy we chose first rate. Andrea was so friendly, professional, and knowledgeable we didn't have any issues from beginning to end. All the team who came out were also very professional. Thank you