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Very professional and reasonable pricing
We came home from vacation to a major water leak in our crawl space and we had to shut the water off to our home. This company was able to come out quickly and were able to replace the leaking section of pipe on the spot. They didn't try to upsell us with a total home re-pipe, as another company did. Their price was reasonable and they treated the situation as the emergency it was, to get our water back on ASAP.
Kyle did a fantastic job for me. He came out and fixed the leak I had the same day I called, which I greatly appreciated. He was knowledgeable and gave me information about the type of pipe I have. I look forward to working with him again.
Kyle came over to access several backups that we had happening all at once in our plumbing. First Rate is our "go to" plumbing company, and Kyle is very thorough about assessing situations. We went from the potential of having a system back up with root blockage to drains needing to be unclogged in a few key spots. His thoughtfulness and professionalism is always welcome!
kyle was the best! top quality service! will be returning in the future for services! ?
Fantastic customer service. Had an unknown issue with my HVAC and I had David out at my house all day trying every different thing we could think of. He listened to my concerns and actually attempted to make sure that every single one of them was met. That's such a rare thing now-a-days! Definitely give this company 5/5 stars and they will have my loyal service for the bi-annual maintenance for my HVAC system. They were also very quick to get me scheduled.
What a team! I have used them for several repairs and a new water heater over the years, always knowing they are dependable. Kyle is especially great, getting to my house early (early!) and fixing my backed-up drain and sewer lines. He also had no problems getting into the crawlspace to check for drain damage and leaks. I cannot recommend Kyle and FirstRate enough!
Friendly service, explains service clearly
Jake, Shirley, John Barner and the gang at First Rate are the best! I wish I could give them a 6 star review! They figured out a drain issue at our house that a legion of other plumbers have not been able to.
Professional from the very start!!! Speaking with Ron to schedule a service call was a pleasure; he had a technician come out within an hour of calling, and I felt at ease speaking with him about the problem.
The technician Daniel was very knowledgeable, friendly, and professional. He pinpointed the problem with our air conditioner quickly and replaced the capacitor. Thank you!!!