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David and Kyle worked 2 long hard days in 100 plus degree heat to replace our HVAC and water heater. Great attention to detail and very professional. Mario also did a great job with system spec and assist with PNM rebate program. Highly recommend.
So impressed with First Rate! First, They responded immediately to my phone call and they were able to book me the next morning.
The technician Daniel, arrived on time and was very thorough and explained the situation we were dealing with. In this heat we were desperate for cool air and he delivered! Will for sure pass along our wonderful experience with others. Thank you so much!
Inspection services were very thorough and well done.
We have been using Desert Suns/First Rate for years. Recently, we decided to invest in a mini-split to help heat/cool a stubborn bedroom that never cooled down in the summer and was always cold in the winter. I always do my research and get multiple quotes before I select any company (even if I've used them before). I'm not always impressed with the lowest price, however I tend to focus on the overall value. Quality matters. I checked multiple companies for this project and am so impressed with First Rate. From the ease of scheduling with their friendly reminders, to their professional sales team who worked with us to determine the best solution for our system, to their expert installer that installed our unit with minimal obstruction, to the service team who takes care of our annual maintenance and any urgent service requests, to the follow-up call to make sure everything was seamless, I will continue to work with First Rate for all of our HVAC needs. Hands down they offer the best service and value in town. Huge thanks to Mario for always taking such great care of our family and to David for his first-class installation!
Friendly and professional.
Had an emergency with my A/C called at 8:30pm Andrea was super friendly and scheduled me the next day! When the Sean arrived he was awesome, very friendly, knowledgeable, prompt, and professional! Thank you for saving us from a heat stroke lol ????
Terrific job installing new AC and furnace by Dsvid and Kyle. Mario made the purchase selection and experience easy and was knowledgeable in his recommendations.
Beat HVAC & Plumbing team in the Q! I highly recommend their services. Honest, fair, courteous & clean not to mention deep
Expertise & knowledge of all home
It's been a little over a month since First Rate Heating and Cooling installed our new Aerocool Trophy Series swamp cooler. A few weeks earlier, Mario Martinez came to our house and presented me with several possible models that would keep our home cool, from a standard cooler to a number of upgrade options. On the day of the installation, David and Kyle arrived on time. They completed the work as promised, hauling away our old cooler and paying attention to detail as they hooked us up to our new unit. Now that we've had a number of hot days, the Aerocool works as promised, and there is a marked difference between the outside heat and the temperature indoors. Since this model is eligible for a PNM rebate, Mario walked me through the process of applying for one. My family and I wish to commend First Rate for their professionalism and a job well done.